Post Sale Operations

New Order

A charge is created after a consumer places an order using ChargeAfter as the payment option.

• The new order will appear on the orders dashboard
• The charge will be in AUTHORIZED status at this stage
• The charge id will be reflected on the order details view

1. Navigate to Shopware Admin > Orders , select Order.

2. In the details section, you can see the information about Lender name and Charge ID.

3. To work with the charge, you can use the built-in payment statuses (after authorization of the payment, you can settle or cancel the payment).

4. You need to confirm the charge in order to refund it. You can make a partial or a full refund by pressing on the Refund button in the items section.