Overview
What Is the ChargeAfter Omnichannel Solution?
ChargeAfter offers an omnichannel solution that boasts the same best-in-class customer experience across all channels: eCommerce, in-store, call center, and in-home.
Customer Flows
The solution supports the following flows:
- Apply for financing ahead of Checkout
- Checkout for new customers (Apply & Buy)
- Checkout for returning customers (Buy)
How Does It Work?
The customer goes through the same flow as in the ecommerce solution on their own device or on the merchant's device (for the in-store flow). Using email or text messages (SMS), ChargeAfter provides the customer (on behalf of the merchant) a link/button that will allow the customer to launch and complete the process on the device. The link is sent in a secure fashion and has a predefined expiration.
Integrations
ChargeAfter's in-store/call center functionality is available through the the following integration methods:
| Integration Method |
|---|
| Zero integration: Integrating with ChargeAfter Operate |
| SDK integration: Using ChargeAfter’s JavaScript SDK to facilitate the flows. See Integrating with the SDK. |
| Custom integration: Using ChargeAfter’s API to facilitate the flows. See Integrating with the API. |
Updated 6 months ago