Charges List view

In the Charges List, you can view the following:

• Created: The date the order was created
• Updated: The date the order was last updated in the system
• Order ID: Unique ID for a specific order - specified by the merchant
• First name: Consumer's first name
• Last name: Consumer's last name
• Email: Consumer's email
• Lender: Financing provider’s name
• Channel: The platform where the order was initiated (e.g. eCommerce, in-store, call center, in-home)
• Amount: The order's amount
• Currency: The currency of the order
• Status: The order status, also called the "Post-Sale" state:
  • Authorized: Order’s total amount is authorized
  • Partially Settled: Order's amount is partially settled (partially captured)
  • Settled: Authorized amount is fully settled (fully captured)
  • Voided: Full authorized amount is voided (the order is canceled)
  • Partially Refunded: Settled amount is partially refunded
  • Refunded: Settled amount is fully refunded
  • Chargeback: An order that a chargeback was initiated for, following a dispute

Charge Details view

To view the full details of an order, you can click on the right arrow on each record, to drill down to see its full details.

Details are viewable in the following components:

• Charge Summary
• Consumer Details
• Cart Information
• Charge Balance
• Charge History

Charge Summary

Charge Summary includes the summary of the charge:

• Lender name
• The channel the charge was created on
• Store name, in case the charge was created through an In-Store channel
• Order ID
• Charge created date and time

Consumer Details

Consumer Details displays the full consumer details related to this charge:

• Consumer full name
• Phone number
• Email
• Shipping and billing address

Cart Information

Cart Information shows a breakdown of the items that this charge contains.

• Item name
• SKU
• Quantity
• Unit price
• Total amount

In addition to the item's information, there will be a breakdown of the additional cart costs: Tax amount, Shipping amount, and discount amount.

Charge Balance

Charge Balance shows a summary of the charge balances.

This will include the total settled amount, the total refunded amount, the total funded amount, and the merchant fees that were deducted from the total original funded amount.

Charge History

In Charge History, all the transactions and updates will be shown.

In ChargeAfter, all the charges are created in an Authorized" state. Then charges can be settled or voided.
Each settled transaction can be refunded.

On Settlements and Refunds: There should be a funding event that represents the money transfer between the lender and the merchant. This funding event will be shown in the Charge History component, as shown above.

Please review Post-Sale Charge Statuses for full information about the different charge statuses and available actions.