Post Sale Operations

New Order

A charge is created after a consumer places an order using ChargeAfter as the payment option.

  • The new order will appear on the orders dashboard in a Payment Awaiting status
  • The charge will be in AUTHORIZED status at this stage
  • The charge id will be reflected on the order details view

Order Status Update

Shipped / Completed
Changing the order status to Shipped or Completed status will change the state of AUTHORIZED transaction to SETTLED, and initiate the funding process.

Declined / Canceled
Changing the order status to Declined or Canceled status will change the state of AUTHORIZED transaction to VOIDED,

Refund & Partial Refund
The "Refund" action is applicable to SETTLED transactions only, and is available from the action menu on the right side of the order record

Refund action result will be reflected in the order details view.

🚧

What Happens If I Try To Refund From The Status Column?

Changing of the order status to Refund or Partial Refund will not trigger the refund action on a transaction.

The Refund action can only be triggered from the action menu.


Did this page help you?