Viewing Consumer Data

Consumer data is presented in both a high-level list and a detailed view.

Consumers List

The Consumers Lists provides a high-level view of all consumers who applied for financing through the ChargeAfter platform.

The Consumers Lists includes the following fields:

• UPDATED: Timestamp of the most recent update to the consumer.
• FIRST NAME: The first name provided by the consumer.
• LAST NAME: The last name provided by the consumer.
• PHONE: The phone number provided by the consumer.
• EMAIL: The email address provided by the consumer.
• STORE: The store name, if the merchant is operating in the In Store channel.
• LENDER: The most recent lender that the consumer interacted with, such as the lender who approved the consumer for financing.
• AVAILABLE CREDIT: The estimated available credit that the consumer has. This is an estimation of the approved amount from a given lender.
• LAST KNOWN STATUS: The most recent status of the consumer. Possible values:
  • Prequalified: The consumer got prequalified as part of an Apply or Checkout flow by one of the lenders on the platform.
  • Approved: The consumer received full approval from one of the lenders on the platform.
  • Charged: The consumer completed a Checkout flow successfully, and a charge was created.
  • Pending: The consumer is in a pending state with one of the lenders on the platform.
  • Under Review: The pending status of the consumer is currently under review by the lender.
  • Declined: The consumer was declined after applying for financing from one of the lenders on the platform.
  • New: A user who initiated an application but has not yet completed the application process.
• ID: A unique identifier of the consumer in ChargeAfter.
• CREATED: Timestamp of when the consumer was created in the system.

Consumer Detailed View

To view detailed information on a consumer, click the arrow at the end of the consumer's row in the Consumer List.

Detailed information is displayed on two tabs:

• Consumer Details
• Consumer Activity

Consumer Details

On the Consumer Details tab, the following information is displayed:

• CONSUMER DETAILS
  • Full Name
  • Phone Number
  • Email Address
  • Shipping Address
  • Billing Address
• CREDIT DETAILS
  • Most Recent Lender
  • Estimated Available Credit

Consumer Activity

On the Consumer Activity tab, the following information is displayed:

• UPDATED: Timestamp of the most recent update to the consumer.

• LENDER: Lender name.

• STORE: Store name, if the merchant is operating in an In Store channel.

• FLOW: Whether the consumer completed the Apply or Checkout flow.

• CHANNEL: The channel from which the flow originated.

• AMOUNT: The amount of the most recent charge or financing.

• STATUS: The most recent status of the consumer activity.

  Possible STATUS values for a charge:

  • Authorized: The order’s total amount is authorized.
  • Partially Settled: The order’s amount is partially settled (partially captured).
  • Settled: The authorized amount is fully settled (fully captured).
  • Voided: The full authorized amount is voided (the order is canceled).
  • Partially Refunded: The settled amount is partially refunded.
  • Refunded: The settled amount is fully refunded.
  • Chargeback: A chargeback was initiated for the order following a dispute.
  
  

Customizing the View

You can customize the information visible in the Consumers List.

Selecting Columns to View

You can select which columns to display in the Consumers List.

To select which columns to view:

1. Click the Columns button.

   
   
   
   The Edit Columns window opens.

2. Select the checkboxes next to the columns you want to view.

3. Click Confirm.

Reordering the Columns

You can customize the order in which the columns are displayed in the Consumers List.

To re-order the columns:

1. Click the Columns button.

   
   
   
   The Edit Columns window opens.

2. Grab the Grid icon next to a column and drag and drop into place.

   

3. Click Confirm.

Sorting the Information

In the Consumers List, the Updated column can be sorted in ascending or descending order.

To sort consumer information in ascending or descending order:

1. Hover your mouse to the right side of the column to display the Arrow symbol.

   

2. Click the Arrow symbol.

Searching Consumer Information

To search for consumers via any of the criteria in the Consumers List:

1. Next to any column in the Users List, click the Filter icon.

   
   
   
   A pop-up search window opens.

2. Enter or set your search terms.

3. Click Confirm. Filtered results populate the Consumers List.

4. To clear the filters, click the Clear Filters button.

   

   The Consumers List populates with all consumers.