Resolution Center

This is an overview of all features provided in the Resolution Center tab of Operate and how to handle and respond to disputes.

Dispute cases can be created by lenders, and then can be managed through Operate's resolution center.

When a customer experiences a problem with their order and requests a refund, a dispute may arise. Lenders can use the Resolution Center to report the dispute and include all pertinent information regarding the order.

Once a dispute is submitted, merchants are assigned the case so that they can supply any additional information and supporting documentation that will help resolve the case.

Lenders will then analyze the information provided and settle the dispute case either in the consumer’s or the merchant’s favor.