The merchant can drill down to view the detailed view of a case to view the entire dispute details.
There are several parts to this view:
Case details: Full order details, including the disputed amount, dispute reason, and description.
Complete consumer information.
The list of all the items that are part of the dispute case.
Discussion: Here, lenders and merchants can add their thoughts and comments on the case.
Timeline: This view will keep track of all case-related updates.
It will also contain other pertinent information and timestamp.
Attachments: This section will contain all of the documents and attachments of the dispute case.
Merchants can reply on a dispute and assign it back to the lender.
To assign a case back to the lender, click on the "Assign" button on top right of the page.
In the discussion section, merchants can review the latest communication from the lenders, and can also reply with new messages, and documents.
Updated 9 months ago