Disputes - Case Details view

Dispute Case

The merchant can drill down to view the dispute details.

There are several parts to the Case Details view:

Case Details: Full order details, including the disputed amount, dispute reason, and description.
Consumer Details: Complete consumer information.
Dispute Items: The list of all the items that are part of the disputed case.
Discussion: Here lenders and merchants can add their comments on the case.
Timeline: This view will keep track of all case-related updates.
It will also contain other pertinent information and a timestamp.
Attachments: This section will contain all of the documents and attachments of the dispute case.

Merchants can reply on a dispute and assign it back to the lender.

To assign a case back to the lender, click the Assign button on top-right of the page.

In the Discussion section, merchants can review the latest communication from the lenders and can reply with new messages and documents.