Lifecycle of a Dispute

The following diagram details how the status of a dispute changes with specific Disputes Management API calls. Besides the one noted exception, all operations are performed by a lender.

*A lender can resolve a dispute with the status of PendingMerchant at any time. However, this operation is typically performed if the SLA end date has passed.

**Typically a lender will reopen a resolved dispute and simultaneously assign it a status of PendingMerchant. However, it is possible to reopen a dispute and simultaneously assign it a status of PendingLender. The lender would then need to perform a second operation to continue to move the dispute through the flow.