API Reference

Reopen a resolved dispute

post
https://api-sandbox.ca-dev.co/api/disputes/lenders//reopen

If the reopen status is PendingLender, a lender should update the dispute by providing additional documents and/or notes and then assign the dispute to the Merchant.

This call can only be performed successfully on a dispute that initially has the status of ResolvedMerchantFavor, ResolvedCancelled, ResolvedCustomerFavorFull, ResolvedCustomerFavorPartial.

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Path Params
string
required
length ≥ 1

Can be either the LenderDisputeId or the ChargeAfter dispute id.
If you use the LenderDisputeId, you must also send the useLenderDisputeId parameter with the value of true.

Query Params
boolean
Body Params
string
enum
required
  • PendingMerchant - pending merchant response
  • PendingLender - pending lender response or decision. The lender should assign or resolve the dispute to change the status.
  • ResolvedMerchantFavor - in favor of merchant
  • ResolvedCancelled - in favor of merchant
  • ResolvedCustomerFavorFull - in favor of consumer
  • ResolvedCustomerFavorPartial - in favor of consumer
Allowed:
sla
object
required
lenderNotes
array of objects | null
lenderNotes
Responses
204

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401

Unauthorized

Updated over 1 year ago

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Updated over 1 year ago