---
agentTools:
  projectIndex: https://docs.chargeafter.com/llms.txt
---

# Post Sale Operations

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{
  "title": "New Order"
}
[/block]

A charge is created after a consumer places an order using ChargeAfter as the payment option.

* The new order will appear on the orders dashboard
* The charge will be in AUTHORIZED status at this stage
* The charge id will be reflected on the order details view

1. Navigate to Shopware Admin > Orders , select Order.

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2. In the details section, you can see the information about Lender name and Charge ID.

3. To work with the charge, you can use the built-in payment statuses (after authorization of the payment, you can settle or cancel the payment).

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4. You need to confirm the charge in order to refund it. You can make a partial or a full refund by pressing on the Refund button in the items section.

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