---
agentTools:
  projectIndex: https://docs.chargeafter.com/llms.txt
---

# Post Sale Operations

## Overview

All post-sale actions are done normally from your Magento back-office system. Any invoice, credit memo, or void transaction in Magento is sent to ChangeAfter for processing and the status is updated in ChargeAfter’s Merchant Dashboard accordingly.

In a Magento order, you receive an indication that the order was processed through ChargeAfter, the name of the lender that processed this order, and its Charge ID in ChargeAfter.

![](https://files.readme.io/1764dfd-download.png)

## Settle a charge

A charge can only be settled (captured) once and in full. Follow these steps to settle a charge in Magento 2:

1. In your Magento 2 admin panel, navigate to Sales > Orders.
2. Select the order you want to settle.
3. Click the **Invoice** button (in the upper right corner).

   ![](https://files.readme.io/d14792a-image.png)
4. Click on the **Submit Invoice** button to complete the settle.

## Void a charge

Canceling an order placed through ChargeAfter effectively voids a charge. Follow these steps to void a charge in Magento 2:

1. In your Magento 2 admin panel, navigate to Sales > Orders.
2. Select the order you want to cancel.
3. Click on the **Cancel** button.

## Refund a charge

A charge can be refunded either partially or fully. Multiple partial refunds can be issued. Follow these steps to refund a charge in Magento 2:

1. In your Magento 2 admin panel, navigate to Sales > Orders.
2. Select the order you want to refund.
3. In the Order View menu on the left, select **Invoices**.
4. Select the order invoice you need to create a refund for.
5. Click on the **Credit Memo** button (in the upper right corner).
6. Update items that you want to refund.

   ![](https://files.readme.io/f46b101-image.png)
7. Click on the **Refund** button.